What does "100% guaranteed" mean these days? On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Terrible Service! Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Bought tickets for James Taylor and Bonnie Raitt. I am traveling today from Mexico to Madridfor what? I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. This cookie is set by GDPR Cookie Consent plugin. I want to know what the point of the "protection plan" is that they have? The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. The spread of COVID-19 has rattled every corner of the live music industry. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? I do NOT want a coupon I want my money. I went to use the credit on my account, and nothing showed up. If I don't get a refund soon I'll be reporting theft to PayPal. Needless to say, this concert never happened. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. When I got to the venue my tickets were no longer accessible. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. I have been trying to reach y'all about a refund. StubHub won't refund my money. Obviously the concert was canceled and I would like my money refunded. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. i have tried to call several times but have been on hold >3 hours on 2 occasions. I will never use StubHub again. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. They could not refund me nor give me the seats I wanted. I WANT MY MONEY BACK!!!! StubHub has the final decision on whether or not you will receive a refund. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Now what? I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. This was an unauthorized, unreasonable charge. $868.64 is a lot of money especially now to just throw away. Called for a refund and they won't give me one and the manager hung up on me. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I requested refund now, but they didn't reply me yet. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Check the StubHub Help Desk Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Never use stubhub again. Stub hub fraud.. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I have been attempting to contact you several times regarding ticket order #553613638. These tickets were not purchased with a coupon. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. There were two artists scheduled to perform. Unfortunately, my order was submitted when I was clicked the cancel button. Sorry we couldn't be helpful. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. When we bought these tickets, we had jobs and splurged for a night out. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. And if you work in corporate you know that everyone has a boss except the CEO. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. You will enter your community username and new password and done! I don't even have an account, never purchased tickets but some thief stole my card info. The suit explains how StubHub has changed its. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. . Now you gave them no time to sell again. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. No longer was it offering full refunds, only a 120. They said outta luck. I never got any emails about refunds or the fact they canceled the show. I agree. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. After the switch, you will enter the email address you use to access the community in order to reset your password. Announcements have been made but, a plan of action has not been put into play quite yet. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! Horrible company. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Stubhub stole $770 from. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. OK, I think this show has been rescheduled to September 7, 2022. Their tech team looking into it or b.) This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. I would've been able to see Chris Brown. I just hope I get my money refunded. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. StubHub will contact you as soon as possible. If these are not available, you will likely get a full refund. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Never got my refund from grizzmas July 31st 2021. I purchased a Citi field parking pass for Mets opening day. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . The company blamed the difficulty of recouping from sellers during the pandemic. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Immediately called StubHub customer service. them this was wrong and deceitful and did not get off the phone until they refunded my money. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. I selected a particular date for a Broadway show. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. Even though I didn't get a reprint it was still great. These people are entitled to their money back. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. UPS delivered my tickets, but now I can't find them. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Very disappointed. These cookies track visitors across websites and collect information to provide customized ads. If you want your refunds, go through your credit card companies or banks. They explained to us the person who registered the wristband could show up to the event and claim they lost it. They still charged me fully for a canceled ticket transaction. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. This website uses cookies to improve your experience while you navigate through the website. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Thank you f***ers! Wrong seats. It means they ripped me off, I guess. We are changing the way you register and sign-in to the StubHub Community. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Stubhub sucks! If I had purchased elsewhere I would have received a full refund! Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Money down the drain. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. Congratulations, Stubhub. Fans outside of North America are defaulted to a refund. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. GIVE ME MY MONEY. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I lost my tickets. Remember to provide us with valuable feedback. Open the SeatGeek app. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Call +1 (866) 788-2482 with all the details about the purchase.
How To Beat A Confidential Informant, Amc Gremlin For Sale Craigslist, Will Imam Mahdi Come Before Dajjal, Articles S