You cannot guarantee that your personal data will not be misused. Please note villa check in times are usually 16:00 and check out times 10:00 and usually do not have storage facilities for luggage. Insignificant changes:Sometimes facilities described in our brochure/website may be withdrawn for reasons beyond our control. Making a Booking. Special rules/considerations applicable to children: Some destinations, owing to their lack of special child or medical facilities, may not be suitable for very young children, but we would be happy to advise which accommodation or resorts we think are suited to your requirements. Login to Shortlists on a desktop, tablet or mobile to book the holidays youve saved at any time. If governments or airport authorities impose any increases or additional taxes and charges that will be in effect on the day you travel, Jet2holidays is responsible for collecting these on their behalf. Room types:When we refer to specific room or villa types on our website, the room you will receive will usually match one of the descriptions below. At selected hotel destinations a Resort Flight Check-in Service (Service) is offered, which will, subject to these terms, enable you on the last day of your holiday to check your baggage in and collect your boarding passes at a baggage check-in point at your hotel. Where you have been notified by us in advance (to the contact details provided in the booking) of any change to your booking, we will not be liable for any missed departure by anyone in the booking. If your payment card is no longer valid, we will contact you by telephone to request your new payment card details. We endeavour to advise you of all local charges in our descriptions but this may not be possible or they may change from time to time. Any contract you enter into is with the supplier of the services concerned. IF YOU SMELL GAS: Gas water heaters and appliances - always check that gas appliances are turned off when not in use; never use gas cookers as a form of room heating and always follow the operating instructions provided; indications of a faulty appliance include black marks and stains, lazy orange flames instead of crisp blue ones and excessive condensation in the room. You are not permitted to let anyone use your transfer that is not included on the booking for the applicable transfer. Don't worry, we'll never post anything without your permission, {{ errors.first('shortlist-menu-sign-in-email') }}, {{ errors.first('shortlist-menu-sign-in-password') }}. Special rules/considerations applicable to dining: All of our 4 star or more hotels require that long trousers are worn in the dining areas in the evening. If a complaint is made outside of this time we cannot guarantee a comprehensive response as we may not be able to investigate the matter thoroughly. After you have confirmed a Payment Plan, you may change it by visiting the "Manage My Booking" section of our website. Significant changes:If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. Special room requirements: If you have special room requirements, such as adapted rooms, we will request these from our supplier. At 10 weeks before departure we will take any outstanding Balance payment and send a confirmation that the Balance has been paid. If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in clause 5 If you cancel your holiday. Half Board - your breakfast and evening meal is included in the price you have paid for your holiday. If you change your booking Suites/Junior Suites/Bungalows - these room types usually have a living area but may not be completely separate from the sleeping area. In hotels, there are usually designated areas for smoking. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. We will hold you responsible for any damage caused by any additional person or people whom you have allowed to stay at the accommodation. The area is blessed with an average of 300 sunny days per year and many pistes are located on the sunny south side of the area, making a ski holiday in Alpe d'Huez Grand Domaine Ski one of the best locations for snowy slopes and long, sunny days. Shared Room - a shared room or dormitory style accommodation, usually for more than 6 people which may include people from other unrelated bookings. Please make sure you are using your holiday booking reference from the booking confirmation. Please note, if you receive reimbursement for your flight via other means, this Refund Credit Note (or any flight booked using this Refund Credit Note) will be voided without further notice. We reserve the right to withdraw the priority lane security availability at our discretion. You can book car hire as part of the package holiday (for example if you purchase a Jet2villas product, or purchase car hire at the point of booking your package holiday), or you can book car hire after your original package holiday booking. Cooking - never leave cookers unattended while in use; ensure all cooking appliances are switched off when you leave your apartment or go to bed; never place any shopping/items on the cooker. In our search to continually try and improve our level of service, prevent and detect fraud and for ongoing training, we may sometimes record and monitor phone calls (mainly in the case of telephone bookings). There are no compensation payments payable to those travelling on 'Free Child places', or other free places. A contract will exist as soon as we issue our confirmation invoice by email or post to the address provided when the booking is made. (c) Clauses 18(a) and 18(b) above will not apply to those customers who do not have the capacity to submit claims themselves. However you choose to holiday, youll get your hotel, return flights, transfers + 22kg baggage all included. If the lead name or a member of the booking party has been banned from travelling with. We do not operate a rating system for our villas. Never feel that you have to go further than you feel comfortable with; if you feel uncomfortable or in danger, dont be afraid to draw attention to yourself. Full Board - breakfast, lunch and evening meals are included in the price you have paid for your holiday. Many Jet2holidays packages provide customers (excluding infants) with 1 piece of checked in baggage included in the holiday price, which is an allowance of 22kg. Please make sure you read the terms and conditions of your policy carefully to make sure the cover is right for you. Please also note that some hotels may also have open air dining facilities, which may attract wildlife such as birds, cats, dogs, etc, and some hotels may permit pet dogs for other guests. Aircraft and flight time changes: In accordance with EU Regulation 2111/2005 (or UK law equivalent) we are required to advise you of the actual carrier operating your flight. Limited rainfall can put further pressure on their provision. The following items are prohibited from being taken into any aircraft cabin as hand baggage; toys/replica guns, plastic catapults, knives (regardless of length of blade), razor blades, scissors, trade tools, darts, metal cutlery, hypodermic syringes, knitting needles, snooker/pool cues, sports bats, self heating drinks/food, cigarette lighters, firearms, or any other item that, in the opinion of Jet2.com, could be used to endanger the aircraft or any of its passengers. These conditions, along with Essential Holiday Information and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Jet2holidays of Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU. British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the scheduled date of return. If you want to cancel your holiday, you can do so at any time. Jet2holidays, Jet2Villas and Jet2City Breaks are trading names of Jet2holidays Limited. Here at Jet2, we offer ATOL-protected package holidays, with return flights, accommodation, 22kg baggage and hotel transfers included, alongside our award-winning flight-only bookings. For the destinations we operate to within the European Union, please check your passport validity requirements by visiting: www.passport.service.gov.uk/check-a-passport and following the instructions. Your right to a refund and/or compensation from us is set out in these terms and conditions. After the success of our chartered service, we announce that the first Jet2.com flight will take off in February 2003. We are a Member of ABTA, membership number Y1256. Please note that we act as agent in relation to bookings for car hire and any resort/on-board booked excursions made through our local representatives and your contract for those services is directly with the supplier of the service. a) The contractual terms and conditions of the companies that provide the transportation for your travel arrangements (including Jet2.com). When you request the cancellation, you'll be sent a cancellation email. The luggage capacity is shown by a suitcase symbol when choosing the car. 5. The Master may also withdraw some of the ships services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We also have the option of seating together where your seats are guaranteed to be together, although these may be separated by an aisle. Circumstances such as these, or weather conditions, time of year etc. 30% of holiday cost* or the deposit if more. Where included in our brochure these conditions are correct at the time of going to print, but please see our terms on our website for any subsequent changes which apply. Its all wrapped up with VIBE your hotel, return flights, transfers + 22kg baggage are all included. If, after your departure, a significant part of your pre-booked holiday cannot be provided, you will be offered a suitable alternative if possible. Alternatively, standard excess baggage charges will apply. Save on your villa holiday and get your private villa, return flights, 22kg baggage and car hire all included in one package. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities and we shall seek to recover any payments made to you in connection with the associated claim (together with costs incurred by us). 2. You will receive your private transfer voucher as part of your holiday documents 4 weeks before departure, and this details where to meet the local transfer representative in the arrivals hall. We will not provide a refund of any annual insurance policies purchased through us. These can include, for example, war, threat of war, piracy, riot, industrial dispute, the act of any government or other national or local authority including airport, port and river authorities, lock closure, closure of airports or ports, airspace closure, air traffic management decisions which may give rise to long overnight delay or cancellations of one or more flights, or because of actual or prospective loss or restriction of air traffic rights available to UK airlines as a result of implementation of the UKs decision to leave the EU, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, volcanic eruption or ash cloud, fire, bad weather (actual or threatened), epidemic or other contagious disease, change to Foreign, Commonwealth & Development Office advice to advise against travel to destination, significant building work ongoing outside of your accommodation (such as resort development) or failure in internet connections. unavoidable and extraordinary circumstance(s)" means a situation beyond our (or our suppliers) control the consequences of which could not have been avoided even if all reasonable measures had been taken. 11. We aim to provide your holiday as booked, but we do reserve the right to cancel your holiday at any time (although we will not cancel your holiday within 10 weeks of departure other than in the circumstances described in the table below). 16. Hotel/Resort Information Please see clause 6 below for the cancellation terms and conditions in relation to Free Child Places. a) We reserve the right to alter the prices of any of the holidays shown on our website or in our brochure, including the cost of supplements and upgrades. If your holiday is cancelled for this reason, you will not be entitled to a refund or any compensation. Jet2.comreserves the right to serve alcoholic drinks to customers at its absolute discretion. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. Any change to your departure date, transport, accommodation or length of holiday must apply to all members of your booking. Jet2.com means Jet2.com Limited, a company registered in England under No. As stated above, our liability extends only to travel services as advertised and described by us and purchased from us by you. Everything you need to search, book and manage your holiday in one handy place. Special offers in the brochure and on the website are subject to availability and Jet2holidays reserve the right to withdraw them at any time. We will always do our best to inform you in advance of changes to any of the above circumstances where possible. Illness during your holiday is not that unusual it may be as simple as a change in what you are eating and drinking, or even the weather as you are in warmer climates. The final Prepayment under your Payment Plan will be taken on or around the Balance Payment Date. You are responsible for making sure you have all relevant visas, entry and exit, health and/or other documents that may be required and, if requested by us, you must present all such documents to us and permit us to make copies thereof. After that, the amount you'll have to pay will depend on when you cancel, so make sure you take the time to decide if it's the right decision for you. - Leave the building and allow time for the gas to disperse. If we change your holiday Written notification from the lead name on the booking or your travel agent on your behalf must be received at our offices. cockroaches, mosquitoes, ants, etc.) If this option is not suitable for you then you may want to choose specific seat numbers for you and your party. Where any customers on a booking are under 18 years old and are not related to any customers on the booking who are 18 or over, each must produce a signed letter of parental consent at departure. Subject to these terms and conditions, we shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday. 50% of holiday cost* or the deposit if more. It does not form part of your holiday and is not governed by the Package Travel and Linked Travel Arrangements Regulations 2018. In the event that the performance quality of such services is reduced or that such services are unavailable for any reason, this will not be considered a significant change to your holiday and no compensation will be payable to you. Location may also vary from hotels grounds and busy resorts to rural locations. If you book arrangements other than an ATOL protected flight inclusive package from us, your monies will not be financially protected - please ask us for further details. The balance of the price (Balance) of your travel arrangements must be paid at least 10 weeks before your departure date (the date notified by us to you being the Balance Payment Date) and will automatically be taken from the credit/debit card used to pay the deposit. Carbon monoxide detectors are extremely rare overseas; familiarise yourself with how the appliances work. In the event that you cancel your holiday you must still pay any insurance premiums and amendment charges which arose before the cancellation, any deposits paid for any pre-booked items or services and the APC Sum. All other ancillary charges on the flight or during the holiday, such as legroom and in-flight meals, room upgrades, and optional meal arrangements, and for villas, pool heating, shall be chargeable. Additional weight will be subject to standard excess baggage charges. Pictures of rooms on our website or in our brochures are examples only and the actual view and/or room size or layout may vary. Tee off on lush green golf courses, surf on turquoise waters or simply sit back and relax! Please note if this happens, we will not reimburse the amount you have paid for any flights you have used, tried to use, or are unable to use, as a result of your failure to meet applicable requirements. ABTA, 14. Jet2holidays does not own or operate any car hire arrangements and is not a supplier of car hire services. Free Child Places may be added or withdrawn at any time prior to booking and the latest availability will be shown prior to booking. You, any member of your party, or any person acting for you must not make false or exaggerated claims. If you change your contact details, you must notify us quoting your booking reference. So, for example, if a holiday is cancelled last minute, they may be able to hold back the . Additional Assistance 100%. massage overland park. Please note that the performance quality and reliability of a ships satellite and telecommunications services will usually be less than that of equivalent land-based services. Free Child Places You must adhere to any health screening, security screening checks or procedures required by government or airport officials or by us, Jet2.com or by any accommodation provider. Building and development works: Many accommodation establishments and resorts are continuing to develop, sometimes rapidly and intensively, often with little or no advance warning. Sources of information include the following: https://travelaware.campaign.gov.uk/ ; www.nathnac.net; your GP; or a specialist clinic. Connection speeds will vary by accommodation and no guarantee of availability can be provided. cancelling one person off a holiday jet2. If you or a member of your party wish to travel with a battery powered mobility aid you must tell us before you book. 24/7 Contact details whilst on holiday For the avoidance of doubt, Jet2holidays does not accept any liability whatsoever for any additional in-resort services or products highlighted on our website (including the Find Out More pages) or in our brochures, or any losses of whatever nature suffered by you as a result of using the information featured which is provided for information purposes only. 23. You must pay any costs we incur, if the difficulty is your fault. Compensation for cancellation or significant change The transfer times we give you are a rough guide and do not allow for local traffic conditions, or delays to incoming flights. You have not paid us any sum due for your holiday. Also, where you have booked a non-refundable room (typically on a City Break) as part of your holiday, 100% cancellation charges apply in respect of the room charges. This means that you are able to get a refund for your flight by selling it to another person. 7. have a look at the confirmation of your booking and the terms. Customers can purchase a policy from Jet2holidays on-line via the link on the Holiday Essentials page on our website or by visiting www.Jet2insurance.com. Please note, transfers are not included within a Jet2CityBreaks booking, 10. If you or someone in your party requires assistance from the car park to the check-in desk or from the baggage reclaim area to the car park on your return, this should be booked via the airport, the contact information for which can be found on their websites. And your return flights, transfers, hotel and 22kg baggage are all included. However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. Current amendment fees can be found at www.jet2holidays.com/faqs. It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with clause 12 and, further, assign to us any rights that you may have against any third party in connection with your claim. As with all travel insurance policies, Jet2insurance contains certain restrictions. You must comply with our safe travel requirements (as set out here: www.jet2holidays.com/safe-travel), including the requirement for you and your travel party to wear a facemask in the airport, on your flight and your transfers where this is applicable. Bookings made after your original package holiday booking:We are not responsible or liable for the provision of the car hire or for anything that happens during the course of its provision by the Car Hire Supplier. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. In addition to your holiday price you may have to pay local city taxes, which will be payable by you locally in resort. However, if you cancel 70 days or more before your departure, you'll only lose your deposit. Holiday companies must make their cancellation policies clearer to customers Credit: Getty - Contributor. All claims (together with all supporting evidence including (but not limited to) medical records, photos of your holiday, details of all meals and drinks and receipts from excursions) must be submitted promptly after your return to customerservice@jet2holidays.com quoting your name and booking reference in the subject matter. Please take a look at our Transfer Voucher for details on the services arranged in your chosen resort and whether there is an appointed agent in your resort. You are advised to double check your travel plans and verify all data with other sources before booking your chosen resort service. Please try again and confirm the email permission, or alternatively you can create a Jet2holidays account using your preferred email address. In the event that your chosen holiday is later available on our website at a lower price than the price you agreed to pay, you are not entitled to a refund of the difference between those prices. We will pay compensation as detailed in clause 10 below for all significant changes except where the major change is due to an unavoidable and extraordinary circumstance. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. We do not allow destination changes. However, we will absorb and not charge you increased costs of up to 2% of your holiday price (excluding insurance premiums and any amendment charges). If you'd like to cancel your booking, you can do this in Manage My Booking by logging in and selecting 'Cancel flights'. At Jet2holidays we want all our customers to enjoy their holiday and we will try to meet the needs of those who require special assistance. If you booked flights and a hotel yourself and not on a package, flights typically won't be, unless you booked a fully flexible ticket. You may: If we are unable to collect any amounts due in respect of a Prepayment, we may add such amounts to the final Prepayment which is due under your Payment Plan. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa and immigration requirements. Where applicable, we will send you an amendment invoice. For this reason a flexible approach is required for such voyages. Alternatively a cancellation by the lead name of your party can be made by telephone, by contacting our Pre-Travel Services Team on +44 (0) 333 300 0737and providing the correct booking reference and security details. Since we incur costs in cancelling your travel arrangements, you will be required to pay cancellation charges. If you have a complaint 1.11 Any private transfer would be at your own cost. Common payable facilities include, but are not limited to, air-conditioning, safety deposit boxes, television remote control, spa facilities, pool or beach towels, daily car parking, entertainment and activities away from your accommodation, highchairs, cots, babysitting services, meals for infants, room service, mini bar, TV/Satellite TV, telephone calls, sea views, sun loungers, jacuzzi, sauna, table tennis, billiards and darts. This shall be the case even if the services did not comply with the laws and regulations of the UK which would have applied if those services had been provided in the UK. Passport, visa and immigration requirements and foreign office advice - If possible isolate the gas supply (i.e. (e) In any event, except for clauses (c) and (d) above, Jet2.com will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on their behalf. If we receive an email failure notice or no email address has been provided, we will send notification to the advised postal address. The lead name of your party may cancel your holiday at any time. Assuming . Prefer to speak to one of our expert holiday advisors? We will notify you by email or by post at least 5 days before debiting your payment card with the increased charges. Cots for infants:We can request the use of cots in most of our accommodation, however there may be a small charge which is payable locally. All flight times are local and in 24 hour clock. - Inform reception, the agent, owner. change the payment method for the Payment Plan. If you cancel your holiday We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. Do not attempt to climb from one balcony to another. Room occupancies will be shown for individual properties and may vary in each destination. Any additional in-resort services or products booked during your holiday will not form part of your package holiday. Jet2holidays strives to ensure that our resort guidance is up to date at all times, but errors may sometimes occur. Special requirements For full details of how we may use your data please view our Privacy Policy at www.jet2holidays.com/privacy-policy. You are not permitted to arrange for visitors to the accommodation for the purpose of attending events including parties, celebrations or other large gatherings, unless this has been agreed with us in advance and any relevant payments have been received (if applicable). Error occurred while trying to login using Facebook.